Decision supported
Continue, revise, expand, or stop the program.
Measurement
Measure only what can support a real decision.
Define reach, consented engagement, usefulness, operations, and honest outcome boundaries for a Community Acquired Finance program.
| Stage | Measure | Owner | Privacy and claims boundary |
|---|---|---|---|
| Reach | Eligible audience and launch-channel delivery | Organization | CAF does not need employee or patient identity. |
| Engagement | Consented page views, starts, completions, and fixed-ID handoffs | CAF, when available | No answer values, names, free text, plan details, or clinical details. |
| Usefulness | Optional aggregate pulse: clear, useful, and next step understood | Jointly designed | No diagnosis, benefits election, claim, or individual financial outcome. |
| Operations | Launch timing, support questions, corrections, accessibility issues, and incidents | Joint | A written escalation and response process is agreed before launch. |
| Outcomes | Any enrollment, retention, claims, debt, or ROI analysis | Organization or independent evaluator | Not claimed by CAF without an agreed method, lawful data access, and real evidence. |
Never transmitted
Names, answers, amounts, diagnoses, plan names, IDs, free text, documents, or local-storage contents.
Not claimed
Savings, ROI, retention, claims reduction, improved elections, eligibility, coverage, or clinical outcomes.
Contact boundary: Do not send PHI, employee or member records, plan documents, names, IDs, diagnoses, medications, claims, case-specific details, or other sensitive information. Begin with organization type, broad audience, decision moment, timeline, and accountable owner.